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The AI execution layer

Your operation already has systems, channels and teams.
Voorks makes it all run together.

Voorks connects AI, automations, your team and internal systems to turn incoming demands into executed, monitored, traceable processes.

Platform+Assisted implementation+Team training
Talk to sales
Inputs WhatsApp Email Voice Website Campaigns
Voorks AI · Flows · Rules · Team
Completed actions Meeting bookedbooked Opportunity movedmoved Team alertedalerted Systems updatedlogged

Voorks sits between the demand and the execution.

How the operation flows

The demand comes in. Voorks triggers the next step.

Classify, distribute, run flows, update data and log every step in a single operational layer.

1Understands

Context, origin, intent, urgency and the data needed to act.

Intent: reschedule · customer identified

2Executes

Flows, calendar, pipeline, notifications, campaigns and integrations.

Scheduling flow triggered · new time proposed

3Records

History, status, owner, actions and metrics. All of it queryable.

History updated · action with author and time
Specialized AIs

Specialized AIs for every front of the operation

Each AI works with its own role, knowledge, rules and permissions. You choose where they come in.

Pre-sales

Qualifies leads, collects data, books meetings and moves opportunities.

E.g.: a hot lead becomes an opportunity with a meeting booked

Customer service

Organizes requests, resolves recurring cases and escalates exceptions.

E.g.: an unusual case reaches the right person, with context

Agenda

Confirms times, sends reminders, understands rescheduling and cancellations.

E.g.: a customer reschedules and the slot is reused right away

Backoffice

Validates data, creates tasks, updates systems and tracks pending items.

E.g.: a request comes in and instantly becomes a logged task

Campaigns

Segments audiences, sends, tracks replies and reactivates customers.

E.g.: a campaign reply becomes an ongoing conversation

Quality

Reviews answers, suggests adjustments and tests changes before publishing.

E.g.: a bad answer generates a proposed fix for review
Governance

Operational control of the AI

Permissions, limits, human approvals and a history of every executed action. Control is not a module: it is the structure.

Allowed actions per AI

You define what each AI can execute and where it has to stop.

Limits and thresholds

Above the limit, the action stops and waits for a person before moving on.

Role-based permissions

Each person sees and does only what their role allows, by area and unit.

History and audit

Every action with author, time and context, queryable at any moment.

Versions and rollback

Settings with history, comparison and rollback whenever you need.

Isolated data

Each company with its data kept separate, in line with data protection law (LGPD).

Flow · Sales proposallive

Pre-sales AI qualified the lead from Stella Realty

2 min ago

Opportunity created in the pipeline · R$ 48.000

1 min ago
Sensitive action · approval required

The AI wants to give a 15% discount to close the proposal.

Your company limit: up to 10% without approval

Proposal waiting for your decision

the flow is paused right here
4 steps in the flow · 1 waiting on you

You decide. This is how a limit works in Voorks.

The AI behavior engine

What guides how each AI understands, acts and connects.

IntentsUnderstand and route every type of incoming demand.
SourcesDocuments, texts and answers that give the AI its knowledge.
ChannelsWhere each AI operates, switched on and off channel by channel.
IntegrationsThe systems where execution actually happens.
Actions and permissionsWhat each AI can execute, and where it has to stop.
FlowsThe operational sequence of each routine, with approvals.
Meta-Agent

Manage your operation by talking

The Meta-Agent configures agents, flows, channels, knowledge and rules from natural language. Your team describes; it executes the configuration.

  • Creates and adjusts agents
  • Organizes flows and pipelines
  • Connects channels
  • Uploads documents and links
  • Investigates bad answers and proposes the fix
  • Schedules recurring tasks
Works in the platform and on WhatsApp

Editing Essi. FAQs, prompt, channels: where do we start?

Voorks Meta-Agent in edit mode, configuring the agent through conversation Edit mode by conversation Speak or type: it configures
Flows

Describe the routine. Voorks turns it into an operational flow.

Automations created from your company's real processes, with rules, conditions, approvals and actions connected to your systems. Try it here.

Describe the flow you want to create...
Try an example:
Operational result
In review

Every flow is born in review. You check the steps and only then activate it.

The product

Everything your operation needs to execute with AI

Four areas, one question for each: what process does this execute?

Execution

Flows that execute processes

Automate routines with rules, conditions, approvals and integrations. Every run is logged with date, time and result, and a repeated error pauses the flow and alerts the owner.

Voorks flows screen with active and paused automations and completed runs Run completed · 09:20 Paused for adjustment
Operations

Operations hub

Bring channels, history, AI, your team, voice and attachments into one view. Demands arrive organized for whoever acts next, and handoffs between AI and people keep the context.

Voorks operations hub with conversations from several channels and a customer panel Every channel in the same conversation Calls and bookings in context
Pipeline

An up-to-date CRM and pipelines

Turn demands into opportunities with stage, value, temperature and next step. The AI keeps the board moving while it talks; your team steps in to close.

Voorks kanban sales pipeline with opportunities, values and temperature Value and temperature on each card Wins and losses on drag
Relationship

Campaigns connected to the journey

Segment audiences, track sending, delivery, reads and replies, and keep the operation going: whoever replies lands in the right conversation, with AI, your team or a flow.

Voorks campaign panel with a conversion funnel from send to reply From send to reply, all measured 12 failures, each with a reason
Metrics

Metrics that come under control

Volume, execution, quality and the evolution of the operation, in real time and in one place.

Volume

Demands by channel, area and period.

Execution

Actions completed, pending and paused.

AI

AI actions, handoffs, reviews and exceptions.

Sales

Opportunities, values, stages and conversion.

Agenda

Confirmed, rescheduled and cancelled.

Campaigns

Delivered, read, replied and failed.

Voorks metrics panel with volume, average time, resolution and NPS Team and AI in the same numbers NPS and resolution by period
Where to start

Start with one critical journey. Scale to the whole operation.

Each area has a recommended first journey. The layer is the same; what changes is where you start.

Pre-salesLead comes in → qualifies → creates opportunity → books meeting Customer serviceRequest comes in → classifies → resolves or hands off → measures satisfaction AgendaRequest comes in → finds a time → confirms → reminds → reschedules BackofficeData comes in → validates → creates task → updates system CampaignsSegment audience → send → track replies → reactivate Multi-locationStandardize journeys → separate teams → control permissions → consolidate metrics
Implementation

Platform, implementation and training to put AI into operation

Voorks does not just hand you platform access. Our team helps your company put the first journey into operation, in four stages.

Diagnosis

Map volume, bottlenecks, journeys and opportunities.

Setup

Create AIs, flows, knowledge bases, pipelines, calendars and integrations.

Training

Train users, managers and administrators.

Evolution

Track metrics, adjust flows and expand use cases.

Questions

Frequently asked questions

Do I need to replace the systems I already use?
No. Voorks is a layer that sits on top of them. It connects to your CRM, calendar, ERP and internal systems, and starts executing inside them: querying, creating and updating records.
Does Voorks replace my team?
No. It takes the repetitive volume and manual handoffs off your team. People keep the decisions, the exceptions and the relationships. Human approvals are part of the platform's structure.
How do I control what the AI can execute?
You define allowed actions, value limits and human approval points. Every action is logged with author, time and context, and settings have version history with rollback.
Do you help with implementation?
Yes. Implementation is assisted in four stages: diagnosis, setup, training and evolution. Our team helps design the processes and trains yours to operate and expand.
How long until the first journey goes live?
It depends on the chosen process and the integrations involved. The timeline is set with you during diagnosis. That is why we recommend starting with one high-impact journey and expanding from it.
Does it integrate with CRMs, calendars, ERPs and in-house systems?
Yes. There are ready-made integrations with CRMs and calendars (such as Google Calendar and Outlook), plus open APIs and automation to connect your company's own systems.
Can the Meta-Agent be used on WhatsApp?
Yes. The Meta-Agent works in the platform and on WhatsApp: you describe the adjustment, send a document or ask for a fix, and it executes the configuration. By text or by voice.
Can I start with one area and expand later?
Yes, that is the recommended model. The layer is the same for every area, so each new journey reuses channels, rules, integrations and metrics that are already working.

See a real journey from your operation running on Voorks

In the demo, we take a real demand from your company and show how Voorks connects AI, flows, your team and systems to turn it into an executed, traceable process.

Book an operational demo